Lean Customer Engagement

  • Filename: lean-customer-engagement.
  • ISBN: 9385985183
  • Release Date: 2016-10-14
  • Number of pages: 204
  • Author: Shil Niyogi
  • Publisher: Sage Publications Pvt. Limited

The book will serve as a guidebook to develop and grow successful businesses through an engaged customer base.

Lean Analytics

  • Filename: lean-analytics.
  • ISBN: 9781449335670
  • Release Date: 2013-04-15
  • Number of pages: 409
  • Author: Alistair Croll
  • Publisher: "O'Reilly Media, Inc."

Offers six sample business models and thirty case studies to help build and monetize a business.

Lean Architecture

  • Filename: lean-architecture.
  • ISBN: 9780470970133
  • Release Date: 2011-01-06
  • Number of pages: 376
  • Author: James O. Coplien
  • Publisher: John Wiley & Sons

More and more Agile projects are seeking architectural roots as they struggle with complexity and scale - and they're seeking lightweight ways to do it Still seeking? In this book the authors help you to find your own path Taking cues from Lean development, they can help steer your project toward practices with longstanding track records Up-front architecture? Sure. You can deliver an architecture as code that compiles and that concretely guides development without bogging it down in a mass of documents and guesses about the implementation Documentation? Even a whiteboard diagram, or a CRC card, is documentation: the goal isn't to avoid documentation, but to document just the right things in just the right amount Process? This all works within the frameworks of Scrum, XP, and other Agile approaches

Lean from the Trenches

  • Filename: lean-from-the-trenches.
  • ISBN: 1934356859
  • Release Date: 2011
  • Number of pages: 157
  • Author: Henrik Kniberg
  • Publisher:

From start to finish, readers will see what it takes to develop a successful agile project. Find out how the Swedish police combined XP, Scrum, and Kanban to modernize their department--and learn how to apply those same principles to the workplace.

Lean Customer Development

  • Filename: lean-customer-development.
  • ISBN: 9781449356613
  • Release Date: 2014-05-19
  • Number of pages: 240
  • Author: Cindy Alvarez
  • Publisher: "O'Reilly Media, Inc."

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants. With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers behave, the problems they need to solve, and what frustrates and delights them. These insights may shake your assumptions, but they’ll help you reach the "ah-ha!" moments that inspire truly great products. Validate or invalidate your hypothesis by talking to the right people Learn how to conduct successful customer interviews play-by-play Detect a customer’s behaviors, pain points, and constraints Turn interview insights into Minimum Viable Products to validate what customers will use and buy Adapt customer development strategies for large companies, conservative industries, and existing products

Lean Six Sigma Approaches in Manufacturing Services and Production

  • Filename: lean-six-sigma-approaches-in-manufacturing-services-and-production.
  • ISBN: 9781466673212
  • Release Date: 2014-11-30
  • Number of pages: 343
  • Author: Erdem Gerard Tetteh
  • Publisher: IGI Global

"This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--Provided by publisher.

The Profit Zone

  • Filename: the-profit-zone.
  • ISBN: 9780307422309
  • Release Date: 2007-12-18
  • Number of pages: 352
  • Author: Adrian J. Slywotzky
  • Publisher: Crown Business

The book that answers the most fundamental question in business: Where Will I Make a Profit Tomorrow? Why do some companies create sustained, superior profits year after year? Why are they always far ahead of their competitors in discovering the ever-changing profit zones of their industry? Why do others languish as their traditional way of doing business turns into a no-profit zone? The Profit Zone provides the answers. It is a brilliant, original, and practical explanation of how and why high profit happens. From the Trade Paperback edition.

Lean for Sales

  • Filename: lean-for-sales.
  • ISBN: 1482253143
  • Release Date: 2015-12-15
  • Number of pages: 250
  • Author: Michael V. Testani, Sr.
  • Publisher: Productivity Press

This book provides readers with a structured and fact-based approach to improving sales close rates and delivering confirmed business value to customers. Using the principles of Lean, it outlines proven techniques to: qualify and document a client’s unique business problem and goal, develop sales proposals using storyboarding and continuous client validation, improve sales team collaboration, and manage sales process performance using a 3-dimensional measurement system that looks beyond revenue to include client value and process effectiveness.

Reinventing Customer Engagement

  • Filename: reinventing-customer-engagement.
  • ISBN: 1907794492
  • Release Date: 2016-11-01
  • Number of pages: 256
  • Author: Roger Peverelli
  • Publisher: Lid Publishing

Digital transformation is top of the agenda at banks and insurers across the globe. And operational excellence and cost efficiency are the key themes; moving traditional banking and insurance to the digital world: digitalizing processes and optimizing operations. Cost reduction is absolutely necessary; no doubt about that. But many banks and insurers see the digitalization of processes as the end result. All these efforts are really just bringing the basics up to date. What they do is restoring the past; they are not creating the future. The financial services industry is in a new phase. Banks and insurers have to operate much closer to the market. Digital technologies and changing customer behavior are changing the fundamentals of the industry; too fundamental to be solved by cost focus alone. In Reinventing Customer Engagement bestselling authors Roger Peverelli and Reggy de Feniks introduce a practical set of guiding principles to help bankers and insurers make the next leap and close the gap between digital transformation to restore the past and digital transformation to create a future: How can financial institutions deploy technology to not only reduce costs and solve basic frictions, but simultaneously to lift customer engagement to a dramatically higher level? What engagement strategies fit best with new customer behaviour? What new forms of customer engagement are made possible by new technologies? How can banks and insurers use new engagement strategies to open new revenue streams and create a next level of business models? The next level of digital transformation is about reinventing customer engagement to create more and new value for customers as well as for financial institutions. With more than 200 best practices Reinventing Customer Engagement will spark loads of new ideas. A must read for anyone working in the financial sector."


  • Filename: hooked.
  • ISBN: 9780698190665
  • Release Date: 2014-11-04
  • Number of pages: 256
  • Author: Nir Eyal
  • Publisher: Penguin

How do successful companies create products people can’t put down? Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Is there a pattern underlying how technologies hook us? Nir Eyal answers these questions (and many more) by explaining the Hook Model—a four-step process embedded into the products of many successful companies to subtly encourage customer behavior. Through consecutive “hook cycles,” these products reach their ultimate goal of bringing users back again and again without depending on costly advertising or aggressive messaging. Hooked is based on Eyal’s years of research, consulting, and practical experience. He wrote the book he wished had been available to him as a start-up founder—not abstract theory, but a how-to guide for building better products. Hooked is written for product managers, designers, marketers, start-up founders, and anyone who seeks to understand how products influence our behavior. Eyal provides readers with: • Practical insights to create user habits that stick. • Actionable steps for building products people love. • Fascinating examples from the iPhone to Twitter, Pinterest to the Bible App, and many other habit-forming products.

Agile Innovation

  • Filename: agile-innovation.
  • ISBN: 9781118954225
  • Release Date: 2014-08-28
  • Number of pages: 400
  • Author: Langdon Morris
  • Publisher: John Wiley & Sons

Find your company's unique innovation style, and nurture it into a powerful competitive advantage Praised by business leaders worldwide, Agile Innovation is the authoritative guide to survival and success in today's "innovate-or-die" business world. This revolutionary approach combines the best of Agile with the world's leading methods of Innovation to present a crisp, articulate, and proven system for developing the breakthrough capabilities every organization must master to thrive today and tomorrow. You already know that effective innovation doesn't happen by accident—it is achieved by careful design. Agile Innovation addresses the three critical drivers of innovation success: accelerating the innovation process; reducing the risks inherent in innovation; and engaging your entire organization and your broader ecosystem in the innovation effort. The key frameworks described here build on the proven success of Agile to provide a comprehensive and customizable Innovation Master Plan approach to sustained innovation improvement in the five critical performance areas: strategy, portfolio, process, culture and infrastructure. Major topics include: the power of Agile in the innovation process, how to overcome innovation risk, the best tools to evoke engagement and collaboration, branding as an integral element of innovation, and the best leadership skills and practices that create the special environment that enables transformative growth. Readers will learn specifically how to create better ideas, develop them more efficiently, and work together more profitably and effectively to achieve breakthroughs. The insights offered in this book are highlighted in 11 detailed case studies illustrating the world's best innovation practices at Wells Fargo, Nike, Volvo, Netflix, Southwest Airlines, NASA,The New York Times, and others, in dozens of specific business examples, in two dozen powerful and unique techniques and methods, and a full set of implementation guidelines to put these insights into practice. Key Insights: Understand how to implement the many ways that innovation efforts can be accelerated to achieve even greater competitive advantage Learn to create a culture of innovation, greater engagement, and rich collaboration throughout your organization Discover how to reduce risk and accelerate learning Implement your own unique plan to enhance collaborative innovation, from leadership through operations Integrate key agility principles into your strategic planning decisions for sustained improvement Explore dramatic new approaches to open innovation that optimize large scale innovation Apply the latest and best technology tools to enhance innovation, reduce risk, and promote broad participation. This is a must read book, a practical guide for fostering a culture of innovation, nurturing creativity, and efficiently developing the ideas that drive strategic growth. And since innovation is not imitation, you know that copying the ideas and strategies of other successful organizations will not produce the desired outcomes. Hence, all leaders must develop their own way of innovating and nurture the right style of collaborating for their own organization. This book will guide you to find your own unique pathways to success. Blaze your own trail to the high levels of innovativeness and organizational agility by learning from the expert guidance and practical, actionable advice offered throughout this important book.

FT Guide to Lean

  • Filename: ft-guide-to-lean.
  • ISBN: 9780273772316
  • Release Date: 2013-02-14
  • Number of pages: 320
  • Author: Andy Brophy
  • Publisher: Pearson UK

Learn how to make your company more efficient, increase customer value with less work and make better use of your organisation’s resources by implementing a Lean management strategy. The Financial Times Guide to Lean is a guide to the tools that are used to implement Lean, showing you how to apply Lean practices fully into your organisation or company. This book offers a comprehensive and objective look at lean strategy and how it can be tailored for different companies.

Lean IT

  • Filename: lean-it.
  • ISBN: 143981757X
  • Release Date: 2016-04-19
  • Number of pages: 370
  • Author: Steven C Bell
  • Publisher: CRC Press

Winner of a Shingo Research and Professional Publication Award Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. Praise for: ...will have a permanent place in my bookshelf. —Gene Kim, Chief Technology Officer, Tripwire, Inc. ... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success. —Steve Castellanos, Lean Enterprise Director, Nike, Inc. Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations. —Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational ... a great survival manual for those needing nimble and adaptive systems. —Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon ... makes a major contribution in an often-ignored but much-needed area. —John Bicheno, Program Director MS in Lean Operations, Cardiff University ... a comprehensive view into the world of Lean IT, a must read! —Dave Wilson, Quality Management, Oregon Health & Science University

Agile Project Management with Kanban

  • Filename: agile-project-management-with-kanban.
  • ISBN: 9780735698994
  • Release Date: 2015-02-25
  • Number of pages: 160
  • Author: Eric Brechner
  • Publisher: Microsoft Press

Use Kanban to maximize efficiency, predictability, quality, and value With Kanban, every minute you spend on a software project can add value for customers. One book can help you achieve this goal: Agile Project Management with Kanban. Author Eric Brechner pioneered Kanban within the Xbox engineering team at Microsoft. Now he shows you exactly how to make it work for your team. Think of this book as “Kanban in a box”: open it, read the quickstart guide, and you’re up and running fast. As you gain experience, Brechner reveals powerful techniques for right-sizing teams, estimating, meeting deadlines, deploying components and services, adapting or evolving from Scrum or traditional Waterfall, and more. For every step of your journey, you’ll find pragmatic advice, useful checklists, and actionable lessons. This truly is “Kanban in a box”: all you need to deliver breakthrough value and quality. Use Kanban techniques to: Start delivering continuous value with your current team and project Master five quick steps for completing work backlogs Plan and staff new projects more effectively Minimize work in progress and quickly adjust to change Eliminate artificial meetings and prolonged stabilization Improve and enhance customer engagement Visualize workflow and fix revealed bottlenecks Drive quality upstream Integrate Kanban into large projects Optimize sustained engineering (contributed by James Waletzky) Expand Kanban beyond software development

Lessons in Lean Management

  • Filename: lessons-in-lean-management.
  • ISBN: 9789381626801
  • Release Date: 2012
  • Number of pages: 289
  • Author: Sarkar, Debashis
  • Publisher: Westland

In every business, the ultimate aim is to deliver value to the customer. Lean is a set of practices that maximizes customer value by minimizing waste and creating the perfect process for your organization. As economies worldwide turn more service oriented, Lean principles have the capacity to revolutionize business processes and create customer delight. Lessons in Lean Management explains how by using the philosophy of lean, service businesses can cost-effectively improve services and quality for the customer. Using real life case studies, the book presents useful insights on how to effectively apply the principles of Lean management and empower people.Lucid, easy to read and organized in short lessons, the book provides leaders and mangers with hands-on experiential knowledge on how to: • Prepare your organization for a Lean transformation • Drive the Lean process effectively through people • Improve quality and value to your customers • Reduce delivery time and expand capacity This book will provide you with a roadmap on how to embrace, improve and profit from Lean. It has the capacity to revolutionize both your business and your bottom-line. The book also provides first-of-their-kind tools which have been pioneered by the author and can come handy in any operational excellence endeavour.

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